Travel

Air Canada is relaxing the refund rules for its Aeroplan program

By: Lisa Coxon on July 17, 2019

Members of the Aeroplan travel loyalty program will see some enhancements to the plan’s refund rules, Air Canada has revealed.

As part of the airline’s plan to launch a new loyalty program next summer, Air Canada has made improvements to the current Aeroplan program.

All of the upgrades provide some enhancement to the plan’s refund rules, including:

  • Full refunds within 24 hours of booking
  • The ability to refund Flight Rewards up to two hours before departure
  • A reduced aeroplan.com refund fee
  • Free changes and refunds for Air Canada Altitude Super Elite 100K members

Aeroplan Flight Reward bookings in the past couldn’t be refunded within 21 days of departure. Now, for a reduced refund fee, members can cancel and refund their Flight Reward booking. And, instead of cancelled tickets having to be used for another trip, Aeroplan members will instead be refunded their miles, taxes and fees so that they can book new tickets.

The refund fee has gone from $150 to $125 for refunds that are done using the aeroplan.com website. This reduction will apply to all new bookings as well as those made before this new change took effect. Air Canada Altitude Super Elite 100K members, who already enjoy perks like free preferred seating and priority check-in at the airport, won’t be charged a refund fee at all — and they’ll be able to change their Flight Reward bookings for free as well.

“Choice and flexibility are at the core of our loyalty plans, so we're excited to introduce the first of many changes for Aeroplan Members as we work to create the best travel loyalty program,” Mark Nasr, vice president of Loyalty and eCommerce for Air Canada, said in a press release.

“As Aeroplan celebrates its 35th anniversary this month it provides a strong foundation for our new program. The changes we are announcing today will provide members with more flexibility and peace of mind while still delivering the same unbeatable value so they can reach their travel goals.”

 

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