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What our users say:

Excellent
Based on 322 reviews
June 5
Awesome work
wow what an awesome rep. He did up everything, extremely fast and was very under...
Delroy Paul
June 4
It was a pleasure dealing with your…
It was a pleasure dealing with your broker, it made switching insurance companie...
Michael Sheridan
May 27
Excellent customer service
This is the first time I got insurances from Direct Rate.I have nothing but good...
Tejas Patel
May 26
Quick service
Quick service, good price
dl
May 22
Imad Harrouk was great !
Imad Harrouk was great ! intelligent well spoken professional polite a perso...
james bannon
May 21
Imad Harrouk helped me get the best…
Imad Harrouk helped me get the best home and auto bundle insurance quote. He was...
Amanda Moskowitz
May 20
Excellent !!! Very competitive rates !!
Excellent customer services also they have very competitive rates !!
Eliza Gallant
May 20
Excellent Service
Sonia was patient with all of my questions, helpful and cheerful through the ent...
Cori Thompson
May 20
Imad Harrouk helped us with getting a…
Imad Harrouk helped us with getting a car insurance quote. He was very friendly ...
Barry
May 18
I was treated fairly and walked through…
I was treated fairly and walked through my purchase.I enjoyed the agent was exce...
paul neville
May 17
Highly Recommended !
I spoke with Mr. Imad Harrouk of DirectRate for quotes on my car and condo insur...
HL
May 14
Highly recommend
Great experience, simple to use and they gave me a lot of options at prices that...
Chandra Wilson
May 13
Amazing service
Amazing service, Sonia is patient and helpful. Can not complain. I am happy with...
Miroslav Adalbert Elias
May 12
Meghan Ford helped me and she was…
Meghan Ford helped me and she was amazing. I saved $160/month between home and a...
Bruce
May 11
Easy
Easy, clear and fast. Very effective.
Rene Izquierdo de la Cruz
May 6
Sonia was very helpful and nice…
Sonia was very helpful and nice throughout the whole process. She got me the bes...
Ali Al-Rubayee
May 6
Very friendly and professional
Very friendly and professional. She always try to help. Really appreciate.
Binod Shrestha
May 5
He was so amazing
He was so amazing. He went out his way to help me. He deserves a raise Very po...
Shahin Abbaskhan
April 27
Great rates!
Ryan was very helpful and polite.He went all out to find me the best rate. He wa...
Linda Shelton
April 22
The service was excellent
The service was excellent. Emad provided awesome service for me.
John Bowden
April 19
Fast and professional customer service
Fast and professional customer service. All of my questions were answered and I...
P COSTANTINI
April 16
Chelsea was very helpful and a pleasant…
Chelsea was very helpful and a pleasant person to deal with.
Keith Tarala
April 16
simple quick and easy
simple, quick and easy
tony palumbo

Learn more about The Personal car insurance.

Founded in 1974 and operating under parent organization Desjardins General Insurance Group Inc., The Personal Insurance Company offers Canadians the long-term stability they value in an insurance provider and the diversity of coverages they need. The Personal is headquartered in Mississauga, Ont. and specializes in group home and auto insurance, offering Canadians exclusive access to group rates not available to the general public.

The Personal is actually two entities: The Personal General Insurance, serving the Quebec market, and The Personal Insurance Company, which serves the rest of Canada.

You must belong to a member group to buy insurance from The Personal. More than 700 professional organizations, guilds, post-secondary institutions and corporations use The Personal for insurance.

A 40-year track record of offering exclusive insurance discounts — in every province and territory — is pretty hard to argue with. So if you’re looking for the most competitive rates available, maybe it’s time your business or association consider joining the hundreds of private and public Canadian organizations already affiliated with The Personal.

Consumer reviews for The Personal auto insurance.

ProvinceUser satisfaction rating
Alberta
Atlantic
Ontario

 

 

 

 

 

Quebec

 

 

 

 

 

What other insurance products does The Personal Insurance offer?

Along with insurance for autos and recreational vehicles (snowmobiles, ATVs, RVs, scooters, motorcycles, camping trailers and boats), The Personal Insurance offers a variety of coverage options for individuals. To qualify for coverage with The Personal Insurance, you need to be a member of an insured group. You can check online to see if your employer, university, retiree organization, union, or alumni or professional association has an agreement for coverage.

Home insurance: Policies cover most types of accidental damage and liability, with optional add-ons for certain kinds of water damage (snow and rain, floods, sewer backups, etc.) and earthquakes. You can also add coverage for pools and hot tubs, to protect your home against theft or vandalism while it’s under construction, or for home-based businesses and short-term rentals.

Condo insurance: Covers your unit, your belongings and personal liability. Optional coverages similar to The Personal’s home insurance offerings.

Renter insurance: Standard coverage for liability and personal items in your unit, with optional add-ons that mirror home and condo offerings. You can opt to extend coverage for your belongings when they’re temporarily outside your rental unit, to cover you in case of lost luggage while traveling, for example.

Pet insurance: Coverage for your dog or cat in case of illness or injury, with Bronze, Silver and Gold tiered policy tiers and optional coverage for alternative and behavioural therapy and medical devices. All policies include dental coverage, and the Gold plan also covers preventive care.

Travel insurance: À la carte coverage options for emergency medical costs and return travel, accidents, trip cancellation and interruption and lost baggage. Choose from short-term and multi-trip annual policies for individuals and families.

The Personal car insurance advantage.

Discounts

When it comes to car insurance in Canada, The Personal has been a trusted provider for over 40 years. In addition to great service, The Personal also offers a number of discounts to help you save on your car insurance.

  • Bundling: Save up to 20% on property insurance and up to 5% on auto insurance by insuring your vehicle and home with The Personal. Additionally, if you’re faced with an incident that involves both your vehicle and your home, you will only be required to pay a single deductible — whichever one is higher.
  • Multiple vehicle discount: Auto insurance premium discounts of up to 15% are available by insuring two or more vehicles with The Personal.
  • Safe driving: Zero highway traffic violations within the last three years? You may qualify for a 15% discount.
  • Student discounts: If you’re a full-time post-secondary student or recent graduate — and are under the age of 25 — you may be eligible for 10% off your car insurance.
  • Being loyal pays off: The Personal will reward you for being a loyal customer — even if it was to another insurance company. If you’ve been insured with the same company for a number of years, you may be entitled to a discount on your auto premium when you switch over. Ask your broker if you qualify.
  • Driving eco-friendly: Find savings of up to 5% if you insure an electric or hybrid vehicle with The Personal.
  • Approved winter tires: Installing four approved winter tires during the winter season will net you a 5% discount on your auto insurance.

The best way to find out what rates you’ll pay for car insurance is to compare the market online. Compare The Personal’s car insurance quotes online alongside 30+ other car insurance companies on LowestRates.ca to make sure you’re securing the best rate. If you’re unsure about whether you qualify for the discounts above, you can contact The Personal Insurance at this phone number to find out: 1-888-476-8737.

Special programs

Exclusive discounts - By joining the more than 700 Canadian organizations currently partnered with The Personal, your group’s affiliation means you’ll have access to exclusive group rates and benefits.

Worry-Free Option® - A suite of optional auto insurance coverages, including loss of use, damage to non-owned vehicles, and emergency roadside services, all in one package.

5-year New Vehicle Protection - This optional coverage protects your new vehicle against depreciation for the first five years. In the event your car is deemed a total loss, The Personal will provide compensation that matches the car's actual cash value and also recoups the value lost by depreciation. In the event of a partial loss, your vehicle will be repaired using only new parts.

Alert™ - This is The Personal’s newly established water damage prevention program — the first of its kind in Canada. If your home experiences water damage, you’ll get a notification from the app immediately.

Ajusto program - A feature exclusive to drivers in Quebec and Ontario, The Personal’s Ajusto Program is a fully mobile telematics program that tracks your driving habits through an app. Depending on how well you meet The Personal's criteria for safe driving — driving smoothness, speed, time of day, distance travelled — your behaviour behind the wheel could result in premium discounts (but never in premium increases).

Is there an app?

Yes. Customers have access to a number of services once they log in to The Personal mobile app. By downloading The Personal’s app, you can manage many aspects of your policy, including filing a claim, adding a driver, changing your contact information, or requesting documents. You also access the Ajusto telematics program through the app.

The app is compatible with Android and Apple devices including the Apple Watch.

How to submit a claim with The Personal

If your vehicle is damaged or stolen and you need to make a car insurance claim with The Personal, there are a few steps to follow:

The Personal's phone number for car insurance claims:
1-888-785-5502
 
 
File through the app:
Claims can be filed anytime by using the online form or the mobile app.
 
Hours of availability:
24 hours a day, 7 days a week.

If you file a claim online, you can book an appointment with a body shop in just 10 minutes. Or if you’re simply looking to educate yourself about the claims process, The Personal’s online interactive Claims Centre walks you through what to do in the event of a loss, explains which damages are covered and which are not, and provides a list of recommended service providers for vehicle repairs, vehicle rentals, emergency cleanup, home renovations and more.

You can also use this number to call The Personal insurance information line if you’re simply seeking advice on your insurance coverage: 1-888-476-8737

You also have the option to contact The Personal’s insurance claims professionals to review your claim in more detail.

Jessica Vomiero

Jessica Vomiero

About the Author

Jessica is the former Associate Editor for LowestRates.ca. Before joining the team, Jessica worked as a National Online Journalist with Globalnews.ca and previously spearheaded the launch of the Business Section at one of Canada's largest technology websites, MobileSyrup.

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