These were the most and least dependable used crossover SUVs in 2019

By: Lisa Coxon on December 31, 2019

Canadians love SUVs. Roughly 80% of new cars sold in Canada is either a truck, SUV or a van. 

Crossovers are a rapidly growing segment of the SUV market, providing the space of an SUV with the handling of a smaller car. But not all crossovers are created equal. Dependability is an important factor for anyone buying a vehicle and the latest annual study from J.D. Power and Associates reveals the most and least dependable vehicles in Canada. recently narrowed down that list even further by looking at the most and least dependable crossovers. 

J.D. Power’s Vehicle Dependability Study, which was released in February, surveys thousands of vehicle owners about problems they’ve experienced in the first three years of ownership — so, 2016 model year vehicles.

“Vehicles are more reliable than ever, but automakers are wrestling with problems such as voice recognition, transmission shifts and battery failures,” said Dave Sargent, VP of Global Automotive at J.D. Power, in a release.

“Flawless dependability is a determining factor in whether customers remain loyal to a brand, so manufacturers need to help customers who are currently experiencing vehicle problems and address these trouble spots on future models.” 

Now, here’s a look at which crossovers are the most and least dependable.

Small SUV

Most dependable: 2016 Volkswagen Tiguan, Buick Encore, and Kia Sportage
Least dependable: 2016 Fiat 500X

The Fiat 500X took the lowest overall score this year, and owners reported issues with the transmission, suspension wear, and driveline refinement. 

There was a three-way tie, however, for the most dependable crossover SUV between the Volkswagen Tiguan, Buick Encore, and Kia Sportage. The Tiguan does really well in areas like “performance, visibility and an upscale driving feel,” according to, but loses some points for cargo space. Owners of the Buick Encore appreciate how comfortable it is on the road and its “easy-to-use technology.” Kia Sportage drivers aso report good road comfort as well as lots of features for what you pay. 

Midsize SUV

Most dependable: 2016 Hyundai Santa Fe
Least dependable: 2016 Dodge Journey

The Dodge Journey might be big, stylish, and easy to maneuver, but owners aren’t jazzed about “uncomfortable third-row seats” and poor visibility.

The Hyundai Santa Fe, on the other hand, beat out the Chevrolet Traverse, Toyota Highlander and Ford Edge for the most dependable title. Owners of this midsize SUV appreciate its space, seat comfort, and smoothness on the road. 

Compact SUV

Most dependable: 2016 Chevrolet Equinox
Least dependable: 2016 Jeep Wrangler

The Jeep Wrangler had the lowest overall rating this year. Owners are here for its style and performance but the drive is noisy and it’s not always simple getting in and out of the vehicle.

The Chevrolet Equinox had the fewest reported problems in this year’s study. Drivers of this vehicle love its rear-seat comfort and storage space, as well as technological features.