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Meet Aviva Canada

With more than three million clients served and 4,000 employees across the country, Aviva is one of the largest and most well-known insurance providers in Canada. Its parent company, Aviva plc, is a U.K.-based organization that prides itself on community development and philanthropic efforts around the globe. Aviva’s stated values include dependability and customer satisfaction, an approach it backs up by guaranteeing to reimburse dissatisfied policyholders, and by offering a mobile application designed to help users minimize risk.

Compare quotes from Aviva Insurance on LowestRates.ca.

ProvinceUser satisfaction rating
Alberta         
Atlantic         
Ontario         
Quebec         
Table displaying Aviva Canada’s ratings for the claims process and overall user satisfaction, courtesy of J.D. Power and Associates.

The Aviva advantage

Discounts

Aviva Canada offers clients numerous opportunities to save on auto insurance. Customers who bundle multiple policies are rewarded, as are drivers who protect their vehicles with safety features. Here are some discount options for Aviva that will net you between 15-30% savings:

  • Installing an automatic emergency braking system
  • Bundling multiple policies or vehicles
  • Avoiding convictions for a minimum of three years
  • Being retired
Special programs

Aviva Canada also offers a number of special programs:

Disappearing deductible - Aviva will lower your deductible (without raising your premium) with every claims-free year that passes. After five straight years without making a claim, your deductible can hit zero. The best part for new clients is that Aviva will allow you to bring your track-record over from your previous insurer. If you’ve gone five years without a claim, you may be able to switch to Aviva and start out with a $0 deductible.

Conviction protector - Aviva auto insurance comes with a conviction-free discount. If you add the conviction protector feature to your policy, you’ll be able to keep the discount even after receiving a minor driving conviction, like a speeding ticket.

Roadside assistance - If you need a tow, boost or refill on gas, the roadside assistance add-on available to Aviva car insurance policyholders will get you out of a jam. This program also gets you discounts on car rentals, accommodations and trip interruption services.

Satisfaction guaranteed - If Aviva is unable to provide a satisfactory outcome for a covered auto insurance claim, they will send you a cheque for an amount equal to your annual premium. They will also pay out the settlement for your claim. The maximum amount payable is $10,000.

Is there an app?

No — Aviva does not currently have an app for auto insurance.

How to submit a claim with Aviva

You can file a claim with Aviva Canada online or over the phone. To file online, simply fill out a form. It will then be submitted to a claims advisor.

To make a claim over the phone:
1-866-692-8482
Hours of availability:
24 hours a day, seven days a week

What else does Aviva do?

Aviva Canada offers coverage in the following categories:

  • Home/condo/renter
  • Motorcycle & RVs
  • Seasonal property
  • Boat
  • Life
  • Horse (for professional equestrians)
  • Business
  • Commercial auto and property

Bundling multiple policies together will help you get a cheaper rate on both.

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