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Meet aha insurance

Aha insurance may be a relatively new player in Canada’s insurance landscape, but their roots run deep. After 25 years in the home and auto insurance industry, CEO Steve Livingstone decided it was time for a new approach. Inspired by the technical innovations that were changing the banking, investing, and retail industries, Livingstone partnered with Waterloo, Ont.-based Ignite Services Inc. to launch aha insurance in 2017. Policies are underwritten by Zenith Insurance.

The mission of aha is simple: usher in a new era of digital insurance that allows Ontario customers to quote, purchase, and manage their policies entirely online. So if you’re ready to find your insurance the same way you find your flights — totally online, while wearing pyjamas — then give aha a try.

The aha advantage

Discounts:

In addition to adding speed and clarity to the insurance purchasing process (the quote you get online is the exact price you pay), aha insurance offers industry standard offers, as well as some of the most competitive discounts available. Here are some things to keep in mind when considering aha:

  • Home insurance: save up to 50% by bundling home + auto
  • Car insurance: save up to 18% by bundling home + auto
  • Multiple vehicle discount
  • Safe driving history
  • Certified winter tire installation
  • Accident forgiveness: protects you against rate increases if you experience an ‘at-fault’ accident. Think of it as a mulligan for car insurance
  • Minor conviction forgiveness: protects your conviction-free status if you’re charged with a minor conviction
  • Rental vehicle at time of claim: covers the cost of a rental vehicle if yours is unusable due to a claim
  • Rental vehicle coverage: insures you for short-term vehicle rentals in Canada and the U.S.
Special Programs

Innovative quoting - The process of getting a quote with aha insurance is unlike any other. By entering your driver’s license number, the quoter automatically gathers personal and vehicle information, meaning that getting through the process is much quicker and feels more customized. But remember, your policy is purchased entirely online, so you are required to input your car’s vehicle identification number (VIN) on the last page of the form; this means you’ll need to locate it on the vehicle itself or find it on your current insurance policy.

Igins, the assistant - As you go through the quoting process, there is an electronic assistant named Igins who chimes in with things to consider and is standing by to answer any user questions. Igins is a handy little helper, but if you’d prefer a voice on the other end of the line, aha has real folks ready to help, too.

Is there an app?

Unfortunately not, but aha’s website offers an easy-to-navigate, mobile-first site for those users looking to purchase or manage a policy from their device. The mobile site includes the ability to live chat, read the blog, close a policy, or submit a claim. It’s all there and it’s impressively intuitive.

How to submit a claim with aha insurance

To submit a claim, you can either log into your aha insurance account or you can contact a broker directly. They will go over your policy, review your coverage, and point you in the right direction. Your aha broker will connect you with a dedicated adjuster who can deal with your particular situation. They’ll be with you every step of the way to ensure your claim is handled properly, and that you’re back in the driver’s seat as soon as possible.

  • Phone

    Call 1-855-242-2440

  • Clock

    Hours of availability: 24 hours a day, 7 days a week

What else does aha insurance do?

Aha insurance offers coverage to Ontario residents in the following categories:

  • Home Home insurance
  • Condo Condo insurance
  • Tenant Insurance Tenant insurance

Customers who bundle their home and auto insurance may qualify for a discount.

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