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About Johnson home insurance.

Percie Johnson founded Johnson Insurance in St. John’s, N.L., in 1880. It remained a family business for the next century, with Percie’s son and grandsons leading the company through decades of growth.

In the 1950s, Johnson became the first Canadian insurance firm to offer clients a monthly payment option for their premiums. Ten years later, it became the first insurer to offer clients a complete range of benefits under a single plan, with a single payment.

Today, Johnson is a subsidiary of RSA Insurance Group, a U.K.-headquartered multinational insurance company. RSA added Johnson to its portfolio of Canadian companies in 1997, which also include Western Assurance and Canadian Northern Shield. Johnson has 1,400 employees and 30 offices across Atlantic Canada, Ontario, Alberta and British Columbia. It reaches other parts of Canada via its website with a general focus on home insurance (excluding Nunavut) and auto insurance, except in B.C., Saskatchewan and Alberta.

Johnson’s policies are primarily underwritten by Unifund Assurance Company, another subsidiary of RSA Insurance Group. Johnson also offers group benefit programs.

In 2018, Johnson launched a rebranding campaign to promote itself as a customer-centric company. Its mascot, a Newfoundland dog named Johnson, represents the firm’s Maritime roots.

What our users say:

Excellent
Based on 312 reviews
May 12
Meghan Ford helped me and she was…
Meghan Ford helped me and she was amazing. I saved $160/month between home and a...
Bruce
May 11
Easy
Easy, clear and fast. Very effective.
Rene Izquierdo de la Cruz
May 6
Sonia was very helpful and nice…
Sonia was very helpful and nice throughout the whole process. She got me the bes...
Ali Al-Rubayee
May 6
I got a hassle-free quick quote from…
I got a hassle-free quick quote from good insurance companies. This site is very...
Sisil
May 6
Very friendly and professional
Very friendly and professional. She always try to help. Really appreciate.
Binod Shrestha
May 5
Imad was extremely helpful and patient…
Imad was extremely helpful and patient with all our requests. He listened to our...
Guy St-Pierre
May 5
He was so amazing
He was so amazing. He went out his way to help me. He deserves a raise Very po...
Shahin Abbaskhan
April 27
Great rates!
Ryan was very helpful and polite.He went all out to find me the best rate. He wa...
Linda Shelton
April 22
Wonderful experience!!!
My call started off with simple inquiries about the quote i recieved. I spoke wi...
emily murray
April 22
The service was excellent
The service was excellent. Emad provided awesome service for me.
John Bowden
April 19
Fast and professional customer service
Fast and professional customer service. All of my questions were answered and I...
P COSTANTINI
April 16
Chelsea was very helpful and a pleasant…
Chelsea was very helpful and a pleasant person to deal with.
Keith Tarala
April 16
simple quick and easy
simple, quick and easy
tony palumbo
April 16
Daina is very professional and very…
Daina is very professional and very helpful! Helped me find auto and home insura...
Mark
April 16
Happy Friday!!
Customer service was GREAT!
Johnny SUNSHINE C
April 15
Amazing Service
Daina was amazing so quick and easy and explained everything so so well! I was ...
Tara Schaffner
April 14
Excellent service
Excellent service. Thanks Chelsea
Nishanthan Ganeshan
April 11
Within minutes
Within minutes, I had results and was able to make my decision right after. Lowe...
Terry L
April 9
Knowledgeable and communicated…
Knowledgeable and communicated thoroughly.
J B
April 8
Very helpful
Very helpful Thank you
Kamaljit S Sond
April 8
Five stars all the way
Five stars all the way. I found thus web page pretty awesome
Thomas Cowan
March 30
You will be hard pressed to find an…
You will be hard pressed to find an online service as accurate, fast, and easy t...
Frederick Armentia
March 25
Searching lower rates for Auto and Home Insurance
I got a good response in looking and finding from several Insurance brokers and ...
Jose Mastromonaco
March 22
Thanks to Mr Imad Harrouk
Thanks to Mr. Imad Harrouk, he helped me get the lowest rate with the insurance ...
Virgo Baby
March 16
I had the grate experiance and i am…
I had the grate experiance and i am impressed the way thay help me i am very hap...
Shamshad Ahmed
March 12
My condo insurance kept on increasing…
My condo insurance kept on increasing every year without any claims , In 2014 i...
One happy customer
March 5
Was looking for a better rate than my…
Was looking for a better rate than my current provider. Samantha was very helpfu...
Samim Tokhy
March 3
I requested a quote on-line for auto &…
I requested a quote on-line for auto & home insurance & received about 10 quotes...
Mary
February 19
The Best Friendly Broker Stay By Your Side
I've been assisted by a broker named, Sonia Martinez in order to purchase the in...
GemPham

How consumers review Johnson home insurance.

Johnson's home insurance arm placed seventh on J.D. Power’s 2019 Overall Customer Satisfaction ranking for the Atlantic provinces and Ontario with a total score of 756 out of 1,000. It ranked highest among companies with “average” scores and came in 35 points behind The Co-operators, which topped the list with a score of 791.

It did not rank in Quebec or Western Canada, indicating it didn’t have enough customers in those regions to generate a statistically significant score.

ProvinceUser satisfaction rating
Atlantic/Ontario

 

 

 

 

 

Quebec region
Western region

The Johnson home insurance advantage.

Discounts

  • Bundling discount: Johnson offers discounts on premiums for homeowners who use the company’s other insurance products as well.
  • Affinity Group Discount: If you belong to a group with which Johnson has an affinity program, such as a professional organization, you may be eligible for discounts on your home policy.

Special programs

Umbrella Liability - Johnson home insurance customers may be eligible for the company’s Umbrella Liability policy add-on. This program extends your personal injury and liability coverage by up to $5 million on top of your policy’s existing benefit. It also offers protection in the event of various legal risks.

Enhanced Water Coverage - Johnson offers insurance options to protect against water damage to your home. The basic product is the “Limited Sewer Backup Endorsement,” which protects against backup or water escape from sewers, sumps and septic tanks.

If you experience a sewer backup, this policy will also pay $1,500 toward the installation of an approved loss-prevention device to protect your home going forward. Johnson’s Enhanced Water Coverage includes all of the features of the Limited Sewer Backup endorsement and adds coverage for damage from freshwater flooding. It also covers water escape from downspouts, eavestroughs and drains.

Johnson has also introduced a new program for water and sewer lines connected to your home. It offers up to $15,000 in coverage.

Other endorsements - For additional premiums, Johnson will provide coverage for concerns such as home business, watercraft, special items, identity theft and building code changes that make the cost of replacing your home in the event of, say, fire, more than the coverage in your existing policy. Speak to your broker or agent for details.

Is there an app?

The Johnson Insurance Connect app is available on iOS and Android. The app allows users to access their home and auto insurance information while on the go. The app allows users to do the following; use your smartphone to display your card instead of carrying a hard copy, submit a claim or loss for your home or vehicles (as well as take pictures to upload with the claim, update your insurance information, review your policy snapshot or contact an agent.

How to submit a claim with Johnson home insurance

Johnson offers a 24/7 telephone claims service. Customer service representatives will explain your options and make arrangements for the repair of your property.

Phone:
Home and auto claims: 1.844.230.2274
Hours of availability: 24 hours

General Inquiries: 1.844.896.6977
Hours of availability: Monday - Friday: 8 a.m.- 6 p.m. (EST), Saturday - Sunday: Closed
Online:
Chat with a home insurance specialist on Johnson’s website
Hours of availability: Monday - Friday 8:30 a.m. - 6:30 p.m. (EST)

Submit a claim through the Johnson Insurance Connect app
Hours of availability: Download in Apple’s App Store or Google Play Store.

What else does Johnson Insurance do?

  • Auto insurance
  • Group benefits, including life, health, dental and disability insurance
  • Travel insurance (for group plan members)

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