Meet The Co-operators, one of Canada’s top home insurance providers.

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About The Co-operators home insurance.

The Co-operators was founded by a group of Saskatchewan farmers who believed they weren’t being well-served by traditional insurance providers.

In 1945, the farmers established the Saskatchewan Wheat Pool, collectively contributing $25,000 into a communal risk pool.

At the time, one of the founders, Albert Savage, likened the fledgling insurance provider to the acorn that would inevitably become an oak tree. In the years that followed, the company expanded east to Manitoba and Ontario. Today, they’re headquartered in Guelph, Ont.

While a lot has changed in its 70-year history, community is still central to The Co-operators philosophy, the aim of which is to create sustainable societies by promoting the co-operative business model.

The Co-operators provided major financial relief during several Canadian natural disasters including the fires in Slave Lake and Fort McMurray in 2011 and 2016 respectively. In addition, The Co-operators donate 1% of their pre-tax income to charities and non-profits as well as partnering with the Kids Help Phone.

How consumers review The Co-operators home insurance.

ProvinceUser satisfaction rating
Atlantic/Ontario

 

 

 

 

 

Quebec region
Western region

 

 

 

 

 

The Co-operators home insurance advantage.

Discounts

  • New home: Depending on how recently your home was built, you could be granted a discount on your insurance package.
  • Mature client: If you’re 55 years old or older, you will qualify for a discount. This discount applies for tenant insurance as well as condo dwellers and, of course, homeowners.
  • Protection system: If you installed burglar and fire alarms in your place, The Co-operators will cut you some slack on your premium.
  • Fire sprinkler: If you have a functioning sprinkler system in the event of a house fire, you’ll save money.
  • Loyalty/multi-product discount: Already have auto or life insurance with this provider? You’re likely to save here, too, if you do.
  • Claims-free history: If you have never made a claim, make sure to bring it up to get a break on your premium.
  • Sustainability: The Envirowise discount is offered to those who have LEED-certified homes.
  • Co-Operative Housing discount: Any members of the co-operative housing developments qualify for a break on their own personal properties.
  • Mortgage-free discount: If you’ve paid off your mortgage or line of credit, you could qualify for a break on your home insurance.

Special programs

Enviroguard - This program helps homeowners make their properties more environmentally friendly. Owners pay $40 per year and are promised an additional 10% on the claim amount for damages up to $50,000. The Co-operators will also replace or repair property damage with environmentally-friendly products like bamboo flooring or Energy Star appliances.

Identity fraud - The Co-operators supply their homeowners with an endorsement called Identity Fraud Coverage Expense, which reimburses clients $10,000 - $25,000 in the event your identity is stolen. This includes the costs of affidavit notarization, lawyer fees and lost income. This offer is only available to customers who purchase the Prestige coverage package (The Co-operators’ comprehensive insurance policy).

Personal Umbrella Liability - This program enables homeowners to choose to add an extra $1-million to $5-million of liability to their policy, with no deductible. It also applies to watercraft, auto and seasonal policies.

Comprehensive Water - This program has you covered in all cases of water damage like septic or sewer backups, storm surge and flooding from bodies of water.

Guaranteed Replacement Cost - With a regular policy, the property is given a replacement value. The Guaranteed Replacement Cost program differs because it offers Prestige policyholders the actual replacement cost of the damages regardless of whether the damage exceeds the predetermined replacement value limit.

Is there an app?

Yes. The app offers easily-accessible information regarding a person’s policy and coverage. Through the app, you can make a claim on your home insurance plan and make payments or contact The Co-operators directly.

How to submit a claim with The Co-operators home insurance

To make a claim, you can contact The Co-operators 24/7 through the app or at 1-877-682-5246. Those from Quebec should call 1-877-594-2667. You can also make a claim online.

To speed up the claims process, homeowners should also download and fill out the Proof of Loss and Schedule of Loss forms online. For claims up to $10,000, homeowners can choose to receive their settlement through Interac e-transfer.

Phone:
National: 1-877-682-5247
Quebec: 1-877-594-2667
Online:
Through the app
Hours of availability:
24/7

What else does The Co-operators do?

  • Auto insurance
  • Investments
  • Life insurance
  • Auto and home bundling
  • Business insurance
  • Travel insurance
  • Comprehensive water

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