Meet Intact Insurance

Intact has a long history that dates back to 1809, when it was known as the Halifax Fire Insurance Association. In the 1950s, the company was acquired by a Dutch group, then merged with NMB Postbank in 1991 to create the ING Group. The company changed its name to Intact in 2009, and has since grown into Canada’s largest home, auto, and business insurer, providing coverage for more than five million individuals and businesses.

Intact maintains numerous subsidiaries in the financial sector, including well-known insurance providers like belairdirect. It employs more than 12,000 people and emphasizes community development and corporate responsibility as pillars of its operations. One of the sponsorships Intact provides is for Speed Skating Canada.

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Table displaying Intact Insurance’s ratings for the claims process and overall user satisfaction, courtesy of J.D. Power and Associates.

The Intact advantage


Intact offers competitive rates, and gives clients additional ways to save on their auto insurance premiums by offering discounts. Opportunities to save with Intact include:

Bundling - When you bundle your home and auto insurance together, Intact will reduce the price of both. For your home insurance, this means saving 10%. For auto insurance, savings can reach 15%.

Driver’s Education - Graduates of driver’s education programs are eligible for a discount in several provinces.

The my Driving Discount program - Intact’s my Driving Discount program rewards clients for exhibiting positive driving habits. A discount is extended just for signing up, while performing well in a driving trial can augment the value of the offer.

Intact’s my Driving Discount program is based around the my Driving app. The app lets drivers monitor their driving habits, such as the time of day they drive, average acceleration rate and braking times, so they can make adjustments to be safer on the road. The app also gives clients an opportunity to save.

The exact value of the my Driving Discount is determined by the results posted by the driver during a trial period. Drivers can earn a discount of up to 30%. But even drivers who don’t exhibit perfect habits will still get a discount, albeit at a lesser amount. There’s no additional cost if your trial goes poorly. At worst, you’ll net 5% off your monthly premiums when you sign up for the app.

How to submit a claim with Intact

The fastest way to submit a claim with Intact is through its 24-hour claims hotline.

  • Phone

    To submit a claim over the phone: 1-866-464-2424

  • Clock

    Hours of availability: The claims line is available 24 hours a day, seven days a week, 365 days a year.

What else does Intact do?

In addition to offering standard car insurance for your primary vehicle, Intact also covers recreational vehicles. Clients can protect their motorcycle, boat, snowmobile or RV with a policy tailored to their type of automobile.

Intact also offers a suite of home insurance products, including homeowners insurance, condo insurance and renters insurance. It also provides personal coverage for identity theft and liability, as well as travel insurance and business insurance.

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